Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, to what extent the Behavioural Insights Team was involved in designing the technical infrastructure for universal credit.

The Government’s Behavioural Insights Team has not been involved in designing the technical infrastructure for Universal Credit Full Service, as there is a specific user researcher team in DWP that takes care of this element.

The design of the Universal Credit Full Service is based around user-centred design, which is an iterative design process in which designers focus on users of the service and their needs in each phase of the design process.