Post Offices: Franchises

(asked on 1st November 2018) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will enable Post Offices that make a profit to remain as a Crown post office rather than being franchised.


Answered by
Kelly Tolhurst Portrait
Kelly Tolhurst
This question was answered on 6th November 2018

The Post Office has commercial freedom to deliver this strategy as an independent business. The decision whether to franchise a Crown post office is an operational matter of commercial judgement for the Post Office.

There are over 11,300 branches (almost 98% of the total network) already operating successfully on a franchise or agency basis. Franchising is part of the Post Office’s modernisation programme designed to improve customer experience while putting the network on a sustainable footing and reducing the burden to the taxpayer. This helped Crown branches move from a £46 million loss in 2012 to a break even today.

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