Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the total value of consolatory payments paid out for poor customer service by the Child Maintenance Service was in the 12 months since 16 March 2020.

The Department is unable to provide the data in respect of the total value of consolatory payments paid out for poor customer service by the Child Maintenance Service in the last 12 months. Data for 2020/21 is currently being finalised as part of the end of operational year activities.

Combined DWP figures for maladministration and redress are published in the Department’s Annual Report and Accounts.