Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 March 2023 to Question 165459 on Pensions: Telephone Services, when he expects for the additional resource assigned to the Future Pension Service to reduce the amount of time callers wait before speaking to the service.

The DWP Futures Pension Centre helpline has experienced unprecedented levels of contact from customers considering whether to pay voluntary National Insurance Contributions (VNICS) before the deadline. To ensure customers have the time and information to make an informed decision, HM Revenue & Customs has announced it will extend the deadline to pay these contributions until 5 April 2025. DWP have provided additional resources and continue to review resourcing options to meet the current demand and improve the service.