Question to the Department for Business, Innovation, Science and Trade:

To ask the Secretary of State for Business, Innovation, Science and Trade, whether he has made an impact assessment of Royal Mail’s new delivery model.

The public rightly expects a reliable postal service, and Royal Mail’s performance has been unacceptable for too long. Whilst we welcome the impact the delivery model has had on Q1 2025-26 performance, we are disappointed to see the pause in further roll-out.

Royal Mail and the Communication Workers Union must urgently resolve the issues delaying reform. The government will continue to hold Royal Mail to account to secure a sustainable future for the postal service and ensure customers see the improvements they rightly expect.