Question to the Department for Business, Innovation, Science and Trade:

To ask the Secretary of State for Business, Innovation, Science and Trade, what assessment his Department has made of the potential impact of Royal Mail’s three workers to four frames delivery model on service quality and staff fatigue.

The public rightly expects a reliable postal service, and Royal Mail’s performance has been unacceptable for too long. Whilst we welcome the impact the delivery model has had on Q1 2025-26 performance, we are disappointed to see the pause in further roll-out.

Royal Mail and the Communication Workers Union must urgently resolve the issues delaying reform. The government will continue to hold Royal Mail to account to secure a sustainable future for the postal service and ensure customers see the improvements they rightly expect.