WH Smith: Post Offices

(asked on 14th November 2018) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the potential effect on (a) employment patterns and (b) levels of customer service of the planned franchising of 74 Crown post offices to WHSmith.


Answered by
Kelly Tolhurst Portrait
Kelly Tolhurst
This question was answered on 19th November 2018

While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. Staff employment patterns and customer service are both operational matters of commercial judgement for Post Office management team. I have therefore asked Paula Vennells, the Group Chief Executive of Post Office Limited, to write to the Rt hon Member on this matter. A copy of her reply will be placed in the libraries of the House.

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