Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent assessment he has made of the value of services provided by rail ticket offices to disabled rail passengers.

We recognise that many passengers value the services provided by staff at ticket offices. No currently staffed station will be unstaffed as a result of industry changes, and train operators will ensure staff are well located to meet passenger needs in future. This will include assisting those who need additional support and cannot or do not want to use digital tickets.

The Department recently hosted roundtable discussions with industry and accessibility and transport groups to discuss this matter and ensure their views are understood. We continue to engage with the Disabled Persons Transport Advisory Committee through the process.