Railways: Tickets

(asked on 27th June 2023) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether he has had recent discussions with (a) the Rail Delivery Group and (b) each of the train operating companies under contract with his Department on proposals for ticket office closures.


Answered by
Huw Merriman Portrait
Huw Merriman
This question was answered on 4th July 2023

The Department holds meetings regularly with the Rail Delivery Group and industry about the need to reform and modernise rail.

Together with industry we want to modernise the passenger experience by moving staff out from ticket offices to more visible and accessible roles around the station.

To propose any changes to the opening hours, or the closure of ticket offices, train operating companies must follow the process set out in the Ticketing and Settlement Agreement.

Reticulating Splines