Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent assessment he has made of the potential impact of proposed ticket office closures on rail staff deployed in ticket offices.

Together with industry we want to improve and modernise the passenger experience and moving staff out from behind the glass of ticket offices and into more visible and accessible roles around stations is a central part of this. Multiskilled staff will be on hand at all currently staffed stations, assisting those who need additional support or who can’t or do not want to use contactless or digital tickets, and helping passengers with their onward journey.

Train operating companies will discuss employment matters with trade unions as part of their own collective bargaining processes.