Question to the Department for Transport:

To ask the Secretary of State for Transport, how many (a) train tickets, (b) season tickets and (c) railcards were sold through ticket offices from 2015-2022.

In 2022/23, around 1 in 10 transactions occurred at a ticket office, this is down from around 1 in 3 a decade earlier and equates to 13 per cent of total revenue.

There were around 1.4 billion passenger journeys (of which around 210 million were made using season tickets) in 2022/23 compared to 1.7 billion (of which around 707 million were made using season tickets) in 2015/16.

The Department has not made an estimate of the number of railcards or season tickets sold via ticket offices. That information is held by the rail industry.