Railways: Ipswich

(asked on 17th July 2023) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what assessment he has made of the potential impact of train station ticket office closures on passengers in Ipswich constituency.


Answered by
Huw Merriman Portrait
Huw Merriman
Minister of State (Department for Transport)
This question was answered on 20th July 2023

Under the Ticketing and Settlement Agreement, when proposing major changes to ticket office opening hours (including closures) operators are required, amongst other things, to take into account the adequacy of the proposed alternatives in relation to the needs of passengers. We would also expect operators to consider equality related needs of passengers and make this clear in the notice sent to other operators and passenger groups.

Together with the rail industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. No currently staffed station will be unstaffed as a result of industry changes. Train operators will ensure staff are well located to meet passenger needs in future.

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