Universal Credit: Appeals

(asked on 1st September 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to decrease the amount of time it takes for the outcome of tribunal cases to be placed on people's journal for Universal Credit.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 11th September 2023

Information on the average time to record tribunal outcomes on the UC journal is not collated centrally and could only be obtained at disproportionate cost.

Our aim is to implement UC tribunal decisions as quickly as possible, with some exceptions.

The main reason that a tribunal’s decision might not be implemented timeously, is if the Secretary of State considers that the decision may contain an error of law and suspends payment of the tribunal’s award whilst that is considered. In such a case the claimant must be notified that this is being done. If the claimant is not notified of a reason for the decision not being implemented, then they can contact the department: this can be done by using the telephone numbers on Gov.UK, on the decision letter they received, or by attending a Jobcentre; if it is a UC appeal they can use their journal.

If a decision is not implemented timeously, there is guidance published by HMCTS and available on Gov.UK, entitled ‘How to appeal against a decision made by the Department for Work and Pensions’.

  

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