Question to the Home Office:

To ask the Secretary of State for the Home Department, whether she has made an assessment of the potential merits of allocating time slots for appointments for hon. Members' staff to discuss matters relating to passports instead of a queuing system.

Consideration has been given to implementing an appointment system at Portcullis House for Hon. Member’s staff, but the nature and length of each enquiry is different and it would be impractical to do so.

We do though monitor the staffing levels at the Hub in response to demand and there are regular periods when there is no queue present.