Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps her Department is taking to improve its digital services to provide better (a) accessibility and (b) user experience for the public.

Services delivered by the Department must meet level AA of the Web Content Accessibility Guidelines. An accessibility subject matter expert provides guidance on best practice. The Digital team works in partnership with policy officials to ensure digital services adhere to user-centred design principles and accessibility standards set out by Cabinet Office, in the service manual and the technology code of practice. A service assessment takes place prior to the launch of a service so that any issues with adherence are identified along with an action plan and mitigations to optimise user experience.