Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps her Department is taking to ensure that temperamental smart meters are not given as reasons by energy providers to prevent customers from switching suppliers.

The energy supplier switching process will work as intended whether smart meters are operating in smart mode or not at the time of the switch request.

When consumers do request to switch they are protected through Ofgem’s Guaranteed Standards. Ofgem are responsible for regulating energy suppliers against these obligations in this area.