Debt Collection
(asked on 4th December 2018) - View Source
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what guidelines his Department issues on appropriate working practices for the debt collection industry.
This question was answered on 10th December 2018
Financial Conduct Authority (FCA) regulation of debt collection agencies (DCAs) provides strong protections for consumers.
In particular, DCAs under FCA regulation have to comply with the FCA’s high-level principle to treat customers fairly, offer appropriate forbearance, and signpost individuals to free, impartial debt advice should a consumer be in default, or in arrears difficulty.