Railways: Ticket Offices

(asked on 11th September 2023) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will publish the Equality Impact Assessments undertaken by his Department on the potential closure of railway station ticket offices in England.


Answered by
Huw Merriman Portrait
Huw Merriman
Minister of State (Department for Transport)
This question was answered on 18th September 2023

When proposing major changes to ticket office opening hours – including closures – train operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of passengers who are disabled, and to include this in the notice of the proposal sent to other operators and passenger groups. When consulting, operators should have also clearly considered other equality-related needs. Operators prepared Equality Impact Assessments (EIAs), and these were available on train operators’ websites during the consultation.

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