Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps her Department is taking to help support applicants for continued healthcare funding who appeal a decision to (a) NHS England and (b) the Parliamentary and Health Service Ombudsman.

A public information leaflet is on the GOV.UK website in multiple languages, explaining the full process for appealing to NHS England or to the Parliamentary and Health Service Ombudsman, as well as the eligibility decisions for NHS Continuing Healthcare (CHC). This leaflet is available at the following link:

https://www.gov.uk/government/publications/nhs-continuing-healthcare-and-nhs-funded-nursing-care-public-information-leaflet

CHC guidance, named the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care, states that any individual being considered for CHC at the screening or referral stage should be given a copy of this leaflet, along with any relevant local information about processes and contact details. This guidance is available at the following link:

https://assets.publishing.service.gov.uk/media/64b0f7cdc033c100108062f9/National-Framework-for-NHS-Continuing-Healthcare-and-NHS-funded-Nursing-Care_July-2022-revised_corrected-July-2023.pdf

NHS England has also commissioned a free Information and Advice Service for CHC from Beacon. This service provides independent and high-quality support on navigating CHC assessments and care planning, or to appeal against a decision about CHC eligibility. Further information is available at the following link:

https://beaconchc.co.uk/how-we-can-help/free-information-and-advice-on-nhs-continuing-healthcare/