Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to ensure effective policies are in place to assist disabled passengers during episodes of disruption to train services.

As a condition of their operating licence all train operators must have a Disabled People’s Protection Policy (DPPP). Within the DPPP, train operators are required to provide details of relevant policies and operational arrangements to ensure that during disruptions disabled passengers can continue their journeys and are not left stranded.

The Office of Rail and Road (ORR) is responsible for the monitoring and enforcement of the DPPP requirements, and have the powers to take enforcement action where there are breaches of licence conditions.