Passports
(asked on 13th June 2014) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what target she has set for the time in which applicants should receive a call back from the Passport Office when making enquiries about applications.
This question was answered on 14th July 2014
Her Majesty's Passport Office's current guideline for returning calls is to do so within 48 hours. Her Majesty's Passport Office gives priority to those with the most immediate travel plans.