Passports

(asked on 18th June 2014) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, how much HM Passport Office has paid in compensation for delays in customers receiving passports in each year since 2004.


Answered by
James Brokenshire Portrait
James Brokenshire
This question was answered on 8th July 2014

Her Majesty's Passport Office began recording data on complaints and compensation paid by various categories in 2005 so data is not held relating to 2004. Compensation paid to
passport applicants relating to complaints concerning application processing
delays amounted to:

2005

£13,064

2006

£18,684

2007

£1,888

2008

£2,090

2009

£1,504

2010

£11,978

2011

£933

2012

£2,999

2013

£1,445

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