Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what guidance he has issued to jobcentre staff on information to provide to jobseeker's allowance claimants whose claim has been stopped on the other support options available.

All Advisers have access to comprehensive and clear procedures, guidance and extensive learning which equips them to advise claimants who may have their entitlement to benefit ended, including alternative sources of financial assistance.

Where a benefit doubt is identified and the case is being referred to a decision maker, claimants are given information (verbally and in writing) about the doubt in question, what happens next, what they can do if their claim ends and the availability of Jobseeker's Allowance under the hardship provision.

Once a decision is made and entitlement ends, a formal notification is issued to the claimant, which includes information about the availability of Jobseeker's Allowance under the hardship provision.

Where the Department for Work and Pensions is unable to help claimants they will be signposted to other types of support in their areas, including local authorities.