Question to the Ministry of Justice:

To ask the Secretary of State for Justice, if he will make an assessment of the adequacy of the accessibility of the official injury claim small claims portal.

The Official Injury Claim (OIC) service is a free, easy-to-use online system owned and operated by the Motor Insurers’ Bureau (MIB) on behalf of the Ministry of Justice. OIC was built to be usable and accessible including to those with access needs or who prefer or require assistive or adaptive technologies.

On-screen guidance leads both represented and unrepresented claimants through the claims process, supported by an online help-hub and additional written guidance. There is also a dedicated telephone Portal Support Centre who can assist claimants who need to make a paper-based claim. The OIC also provides translation services in multiple foreign languages.

Ministry of Justice officials continue to work with MIB to increase awareness and improve the visibility of the OIC through identifying and implementing appropriate web optimisation. Regularly updated useful information on making a claim via the OIC is also available on GOV.UK.