Mobile Phones

(asked on 1st July 2014) - View Source

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, whether he plans to introduce proposals for regulations or guidance to reduce the cost of the use of British mobile telephones roaming outside of the EU.


Answered by
Lord Vaizey of Didcot Portrait
Lord Vaizey of Didcot
This question was answered on 8th July 2014

The provider must send you an alert when you reach 80% and then 100% of the agreed data roaming limit. Operators must stop charging for data at the 100% point, unless you agree to continue to use data.

Ofcom provides advice on using telephones abroad, including in countries outside the European Union. See:

http://consumers.ofcom.org.uk/2013/03/check-your-phone-before-you-roam/ and

http://consumers.ofcom.org.uk/2013/07/using-your-smartphone-or-tablet-abroad/

This includes the advice to talk to your UK provider before you travel - it may offer special packages for your destination.

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