Question to the Department for Transport:

To ask the Secretary of State for Transport, what the average waiting time was for online applications for a 26-30 railcard in each of the first seven days it was available for sale in 2019.

The Department understands that demand for the railcard created delays for some passengers trying to purchase the product on 2 January due to its big popularity on the first day of sale, however, the Rail Delivery Group took steps to rectify the issue and there are now no queues or wait times. Delivery of the 26-30 railcard, including sales of the railcard, was led by Rail Delivery Group who handled transactions and enquiries, and the Department does not hold the requested data.