Question to the Home Office:

To ask the Secretary of State for the Home Department, what her policy is on compensating people who have suffered financial loss as a result of delays by HM Passport Office; and how much compensation her Department expects to pay in such fashion.

Her Majesty's Passport Office (HMPO) criteria for compensation is set out at:
https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-
procedure.
Detailed guidance is available at:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118588
/compensation-complaints-handling.pdf

HMPO only normally offer compensation for financial loss as a result of delays
in their guaranteed (Fast Track and Premium) services. HMPO does not have an
estimate of how much compensation may be paid this year in line with their
policy. As the Home Secretary announced on 12 June 2014, customers who need to
travel within 7 days and who have waited more than three weeks for a
straightforward application to be processed through no fault of their own, are
fast-tracked free of charge.