Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Levelling Up, Housing and Communities, if he will make an estimate of the average time taken for his Department to respond to leaseholder correspondence sent to the Under11mBuildings@LevellingUp.gov.uk email address in 2023.

The Department for Levelling Up, Housing and Communities (DLUHC) places great importance on the effective and timely handling of correspondence. Although given the volume and complexity of some of the cases being received it does often take time to work through those cases.

As per the Cabinet Office’s Guide to Handling Correspondence on GOV.UK, response times are measured against a 20-working day target deadline. We, therefore, do not collect data on the average length of time to respond to correspondence on specific policy issues.