Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, how often his Department reviews its processes regarding the logging of emails, letters and other correspondence received; and if he will make a statement.

My Department aims to respond to all correspondence within 15 working days. Business processes are regularly reviewed to ensure we meet this target.

Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations will be updated in due course.

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf