Universal Credit: Private Rented Housing
(asked on 31st January 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, in the last year, what is the average time taken for the Independent Case Examiner to provide an outcome to escalated complaints from PRS landlords about universal credit full service tenants.
This question was answered on 5th February 2019
During 2018, the average time taken by the Independent Case Examiner’s (ICE) Office to conclude investigations into complaints from landlords concerning Universal Credit tenants was 29 weeks, from the point at which the investigation commenced. For reporting purposes the ICE Office do not distinguish between full and live service Universal Credit claimants.