Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Answer of 7 November 2014 to Question 213231, what Digital by Default Service his Department has developed; and what Assisted Digital support is in place for each such service.

The Department for Transport (DfT) provides 73 online transactions including 54 from DVLA, 2 from Highways Agency, 1 from Maritime Accident Investigation Branch and 16 from DVSA. DfT is transitioning these digital transactions to conform to the Digital by Default Service Standard.

Of these, the one of its three exemplar Services 'View Driving Record' is already Live. The other two, Personalised Registrations and Vehicle Management are on track to be Live by April 2015.

The Following are at Alpha:

View Vehicle Record for Fleets

Dart Charge

Share Driving Record

Personalised Registrations

The following are at Beta:

Foreign Operator Payment System

Electronic Vehicle Licensing

Car Tax, Statutory Off Road Notice

Assisted Digital support is in place for each of the aforementioned services. In each case user testing and assessment of user need revealed that users preferred the continuance of a telephone support service for Assisted Digital.

DfT is committed to continuing to provide multiple channels for accessing its services whilst recognising the savings to the taxpayer that can be realised by encouraging a channel shift to digital wherever and whenever possible by making its digital services as easy to use as possible in conformance with the Digital by Default Standard.