Taxis: Disability

(asked on 1st February 2019) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what guidance his Department has issued to private hire and other licensed taxi drivers to support disabled passengers (a) with and (b) without guide dogs, and whether he has plans to review that guidance.


Answered by
Nusrat Ghani Portrait
Nusrat Ghani
This question was answered on 11th February 2019

Responsibility for ensuring that taxi and private hire vehicle (PHV) drivers understand the rights and requirements of disabled passengers, including through effective training and communication, rests with respective local licensing authorities.

Ministers are considering the report of the Chair of the Task and Finish Group on Taxi and Private Hire Vehicle Licensing, including the recommendation that disability awareness training should be mandatory in all areas. A Government response will be issued in due course.

We are also undertaking research to understand why disabled people sometimes still face discriminatory behaviour when using taxis and PHVs, and to identify what further steps could be taken so that every disabled passenger can travel with confidence.

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