Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, with reference to her Department's claimant service and experience survey 2017 to 2018, what steps her Department is taking to improve universal credit claimant satisfaction rates.
The Department’s claimant service and experience survey 2017/18 showed that 80 per cent of claimants are satisfied with Universal Credit. However, the Department is committed to ensuring that we provide the best experience possible for all claimants on Universal Credit, and is continuously learning and adapting to improve the service we offer our claimants.
Since this survey concluded in May 2018, we have already introduced a number of improvements, such as: