Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will instruct the Head of Payroll Services at Newcastle Employee Service Centre to reply to the letter from the hon. Member for Angus dated 3 November 2014 and the email dated 20 November 2014 concerning his constituent Ann Marie Caldwell.

At our request the Member for Angus’ office has shared the correspondence with us. We have spoken with the Head of Payroll Services at Shared Services Connected Ltd, and are now seeking an urgent case conference with them in order to expedite a response to Mrs Caldwell.