Social Security Benefits
(asked on 15th December 2014) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what estimate he has made of the number of people who waited longer than five days between their benefit application and a decision on their application in each year since May 2010.
Benefit processing has improved with 93% of overall claims being processed on time (within 16 days). This is up 7 percentage points since 2009/10.
We are unable to answer what estimate has been made however we can provide actual data on the number processed and those processed over five days for working age benefits. See table below.
Claims processed in 5 days | 2010/11 | 2011/12 | 2012/13 | 2013/14 | YTD 2014/15 |
ESA claims total processed | 712,369 | 736,108 | 807,889 | 894,919 | 610,027 |
ESA claims processed in over 5 days | 420,684 | 389,748 | 473,249 | 424,463 | 223,993 |
ESA claims % processed in over 5 days | 59.1% | 53.0% | 58.6% | 47.4% | 36.7% |
IS claims processed | 428,099 | 385,028 | 356,580 | 334,332 | 212,130 |
IS claims processed in over 5 days | 184,143 | 169,913 | 158,188 | 123,552 | 36,517 |
IS claims % processed in over 5 days | 43.0% | 44.1% | 44.4% | 37.0% | 17.2% |
JSA claims total processed | 3,350,544 | 3,319,207 | 3,206,249 | 2,828,235 | 1,528,860 |
JSA claims processed in over 5 days | 2,134,727 | 2,201,502 | 2,151,105 | 1,819,152 | 927,510 |
JSA claims % processed in over 5 days | 63.7% | 66.3% | 67.1% | 64.3% | 60.7% |
Notes
The data in the tables cover 1st April to 31st March, with the exception of 2014/15 when the Year to Date (YTD) covers 1st April to 30th November
Source
For ESA / IS / JSA – Management Information System Programme (MISP)