Independent Case Examiner
(asked on 8th February 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she is taking to improve the performance of the Independent Case Examiner.
This question was answered on 13th February 2019
During 2017/18, the Independent Case Examiner’s Office received high levels of demand.
In the 2018/19 reporting year, the Office received funding for thirteen additional staff and productivity increased. By the end of January 2019 the Office had cleared 1,047 complaints, compared to 782 at the end of January 2018.