Question to the Department for Transport:

To ask the Secretary of State for Transport, if she will make it her policy to introduce an online search facility hosted by Great British Rail to help people affected by train delays find actual past (a) departure and (b) arrival times to support their claims under the Delay Repay scheme.

Getting Britain Moving sets out the Government’s ambition for Great British Railways to simplify the ticketing system in future, including improving the Delay Repay claims process alongside improved reliability of services. Passengers currently only need to know the timetabled departure time of their service to submit their delay repay claim, however we will consider all options to improve passenger experience.