Question to the Home Office:

To ask the Secretary of State for the Home Department, how many fines relating to performance have been levied on providers of the COMPASS service in each of the past two years; how many such fines were levied on each provider in each year; what those fines were for; and what the amount was of each fine.

The COMPASS contract includes terms for monitoring and measuring performance against required standards. If the standards are not met then the Home Office will take action to apply Service Credits in accordance with the agreed
contractual arrangements. A ‘Service Credit’ is a rebate / money deducted from the monthly invoice.

There were 48 service credits recovered from providers of the COMPASS accommodation, of which 39 were recovered in 2013 and 9 recovered in 2014 (up to November). The service credits were issued to providers for not meeting
requirements under accommodation standards, dispersal within the timescale and management of the complaint service. We are unable to provide an individual cost for each service credit. The total amount of Service Credits recovered in
the period outlined above is £5,942,147.03.