Question to the Department for Transport:

To ask the Secretary of State for Transport, which train operators offer compensation to passengers travelling on services delayed by (a) 30 to 60 minutes and (b) 60 minutes or longer.

The following Train Operating Companies (TOCs) provide 50% compensation of the fare paid for the journey to all passengers delayed between 30 minutes and 59 minutes 59 seconds, and 100% compensation for delays of 60 minutes or longer:

Southeastern, Southern, East Coast, London Midland, CrossCountry, East Midlands Trains, Govia Thameslink Railway, Abellio Greater Anglia, Chiltern Railways, Virgin Trains, c2c

On the following TOCs, passengers with season tickets valid between 1 month and 1 year are compensated based on the previous year’s performance versus pre-defined trigger levels for Punctuality or Reliability and are not entitled to claim compensation for individual delays. Compensation is available to passengers with single, return and weekly season tickets as shown:

- Arriva Trains Wales, 20% for delays of 30 – 59 minutes, 100% for delays of 60 minutes or longer

- First Great Western: 100% for delays of 60 minutes or longer (High Speed services);

50% for delays of 60 minutes or longer on journeys of 60 minutes or more, and 50% for delays of 30 minutes or longer on journeys of less than 60 minutes (former First Great Western Link services);

50% for delays of 60 – 119 minutes, 100% for delays of 120 minutes or longer (former Wessex services),

- First TransPennine Express: 100% for delays of longer than 30 minutes

- Northern: 50% for delays of 60 minutes or longer

- South West Trains: 100% for delays of 60 minutes or longer except for Island Line where 100% for delays of longer than 30 minutes

The proportion of total passengers eligible to claim compensation for delays of 30 to 60 minutes is not known, but given that compensation for delays from 30 minutes applies on the majority of TOCs, including many of the larger operators, it will be the majority.