Universal Credit
(asked on 15th February 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the overall satisfaction rate is among claimants for universal credit (a) full service and (b) live service.
This question was answered on 20th February 2019
I refer the hon. Member to my answer to the Question 220801.
We no longer differentiate between live and full service as the number of live service cases is reducing rapidly, and because both services operate within the same policy framework.