Jobcentres: Assistive Technology

(asked on 15th November 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether he has made an assessment of the potential merits of increasing his Department's funding for specialist assistive technology in job centres.


Answered by
Jo Churchill Portrait
Jo Churchill
Minister of State (Department for Work and Pensions)
This question was answered on 22nd November 2023

As part of its commitment to make services accessible to all customers, the Department provides computers for customer use in Jobcentres which have assistive technology built into them such as screen readers and screen magnification and are managed separately from the wider DWP IT estate. The Department also provides a range of peripheral items in each Jobcentre such as alternative keyboards.

Customers can also access a wide range of services which can support their needs such as braille and large print documents being made available upon request.

The DWP have also improved access to our Wi-Fi services in all Jobcentres, allowing customers to use their own personal devices if they prefer.

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