Pensions Regulator

(asked on 10th February 2015) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many complaints the Pensions Regulator has received in each year since 2010.


Answered by
 Portrait
Steve Webb
This question was answered on 23rd February 2015

The Pensions Regulator publishes all its complaints statistics in its Annual Report and Accounts.

The figures for each year from 2010 are contained in the table.

Category

2010-11

2011-12

2012-13

2013-14

Stage 1

20

24

18

16

Stage 2

5

3

5

5

Notes:

1. A Stage 1 complaint is a first tier complaint which receives a response from the Corporate Secretary.

2. Stage 2 is where the complainant is not satisfied with the first response and requests a review of the complaint by the Chairman.

3. Further information about the Pensions Regulator’s complaints process can be found at http://www.thepensionsregulator.gov.uk/about-us/how-to-make-a-complaint.aspx

4. The Pensions Regulator’s Accounts are published at

http://www.thepensionsregulator.gov.uk/about-us/annual-reports.aspx

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