Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, for what reason Ukrainian refugees are required to attend the job centre weekly; what assessment she has made of the impact of the frequency of those visits on people's ability to pursue (a) English classes and (b) volunteering opportunities; and if she will make an assessment of the potential merits of less frequent visits.

Our Jobcentre teams are committed to ensuring all claimants receive the best possible support. Work Coaches will consider a claimant’s circumstances and tailor support according to their individual needs. The frequency of interventions Work Coaches undertake with claimants, including Ukrainian evacuees, is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time.

Staff complete claimant awareness training that covers a wide range of claimant circumstances and have access to information on services and support available in their local area for claimants who have complex needs, including referral to English to Speakers of Other Languages (ESOL) if appropriate. Communications have been delivered to all sites to ensure our staff are aware of any specific support available for Ukrainian evacuees.