Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will make it his policy to implement the proposals from Passenger Focus for amendments to the Delay Repay scheme for Southeastern season ticket holders; and if he will make a statement.

This is an area we are looking at closely but if we chose to require further changes to passenger compensation arrangements, the costs will ultimately fall to the Department and the taxpayer.

The Government has progressively introduced Delay/Repay compensation to ensure passengers are compensated fairly. The arrangements are more generous than the previous compensation arrangements for delays to individual journeys and compensation payments for poor service under the Passenger’s Charter have been rising significantly in recent years.

The Department is requiring that Delay/Repay be proactively promoted and made simple for passengers to use and effective in quickly repaying compensation sums. The Department is also encouraging operators to invest in simple apps and automation to ensure this.