Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what steps his Department is taking to introduce arrangements for broadband and landline providers gaining a customer to lead the switching process.

We set out our thinking on switching in the Connectivity, Content and Consumers [CCC} Strategy Paper, published in July 2013. In December 2013 Ofcom announced that gaining-provider led (GPL) switching would be mandated for broadband and fixed telephony over the Openreach network. Full implementation of this will be completed by June 2015.