Highways Agency
(asked on 23rd March 2015) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, how many investigations of grievances raised against the Highways Agency's North of England management team in each year since 2006 (a) were found in favour of the complainant, (b) were found in favour of the Highways Agency, (c) are unresolved and (d) are yet to conclude.
No information is available prior to the HR casework team being set up in June 2008.
The table below shows the number of grievances received in the calendar year along with the current status:-
Outcome | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | Grand Total |
Awaiting decision | 9 | 9 | |||||||
Not Available | 3 | 1 | 2 | 1 | 7 | ||||
Informally resolved | 1 | 1 | 1 | 1 | 1 | 5 | |||
Not upheld | 1 | 2 | 5 | 14 | 8 | 5 | 6 | 41 | |
Partially Upheld | 2 | 1 | 4 | 4 | 9 | 1 | 21 | ||
Upheld | 1 | 1 | 1 | 1 | 1 | 1 | 6 | ||
Withdrawn | 2 | 1 | 2 | 5 | 10 | ||||
Grand Total | 3 | 7 | 11 | 24 | 21 | 10 | 22 | 1 | 99 |
When providing this information, the following assumptions have been made:-
1. North of England includes NW and NE Regional Control Centre and associated outstations, and both Leeds and Manchester offices.
2. We are unable to confirm whether the grievance related specifically to the management team
3. Awaiting decision indicates grievances that have been received that are awaiting a decision.
4. Not available indicates a case that has been concluded but in the timescale given we are unable to confirm the outcome.
5. Upheld: is defined as the grievance outcome was found in favour of the complainant.