Question to the Department for Transport:

To ask the Secretary of State for Transport, what guidelines he has set out for the Highways Agency on that body's process for completing grievance investigations.

Since 1 July 2013, grievance policy and procedures for Highways Agency has been aligned to the Department of Transport. This includes a number of guiding principles as follows:-

1. The objective is resolution of the grievance

2. Find out what outcome the person is seeking.

3. Take a balanced approach in considering the grievance.

4. Explain your decisions.

5. Consider the matter on the basis of current policy.

6. Make a decision in a reasonable time.

7. Ask for any documents that you think will help you.

It is for the Decision Officer appointed to the grievance to decide how to carry out each specific investigation, advised as necessary by the HR Casework Team.