Railway Stations: Disability

(asked on 1st April 2019) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether his Department has recently (a) sought and (b) received representations on the effect on disabled passengers of de-staffing railway stations.


Answered by
Andrew Jones Portrait
Andrew Jones
This question was answered on 9th April 2019

With growing passenger numbers, the Department wants to see more not fewer staff on the railway. Train operating company employees have increased by 20% from 49,000 to 59,000 between 2010-11 and 2017-18.

We believe that train operators themselves are best placed to determine how staff are deployed to best to meet the needs of their passengers. We regularly engage with a range of stakeholders such as the Rail Delivery Group who is the custodian of the Passenger Assist reservation scheme to discuss issues that will make the rail network more accessible.

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