Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what discussions he has had with banks on the potential impact of the removal of mobile bank services on people in (a) Bonar Bridge, (b) Lairg, (c) Helmsdale and (d) Dornoch.

Decisions to open or close a branch or mobile banking service are commercial decisions for firms and the Government does not intervene. However, it is imperative that banks and building societies recognise the needs of all customers, including those who need to use in-person services.

Guidance from the FCA sets out its expectation of firms when they are deciding to reduce their physical branches, including mobile branches, or the number of free-to-use ATMs. Firms are expected to carefully consider the impact of planned closures on their customers’ everyday banking and cash access needs, and put in place alternatives, where this is reasonable.

Alternative options to access everyday banking services can be via telephone banking, through digital means such as mobile or online banking and via the Post Office or Banking Hubs.