Railways: Bus Services

(asked on 9th April 2019) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what estimate he has made of the number of rail replacement bus services on rail service standards; and what assessment he has made of the effect of those services on the rail user experience.


Answered by
Andrew Jones Portrait
Andrew Jones
This question was answered on 15th April 2019

The Department continually monitors the rail user experience, including passengers’ satisfaction with rail services. We set a range of challenging satisfaction targets for operators in Franchise Agreements, including on how delays are handled, and if these targets are missed, operators must invest in improvements. We expect train companies to manage periods of disruption in a way that minimises the impact on passengers and maintains a high quality service.

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